• Quickly and efficiently communicating with the necessary personnel is what makes a dispatcher’s job so important. They determine the nature of calls they receive, the location, and the appropriate actions to take during and after the call. They must be trained to recognize signs of distress, danger, urgency, and more. A qualified dispatcher will handle these issues in both an effective and efficient manner. Not only for emergency services, dispatchers’ skills are easily transferable to many work environments. Their speedy communication and ability to juggle many tasks at once allows them to assist in nearly any industry.

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• Our dispatchers are verified using a nationally-accredited testing system that simulates real emergency calls. It assesses their ability to handle several calls in succession, dispatch multiple emergency services at once, and a variety of other high-stress tasks at once. Dispatcher training is typically gained from roughly 40 hours of classroom instruction. Our testing ensures their training is still up to par and reinforces their ability to properly execute their dispatch duties.

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• Our teams dispatch work crews, service vehicles, emergency personnel, and necessary equipment at your request. They arrange for maintenance work and restorative services on assets, receive and/or prepare work orders, and oversee all communications within their assigned realm of duties. There is a wide range of other tasks that a dispatcher can be assigned to as well; this is highly dependent on your business’s unique needs.

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• Deploying a dispatcher within your organization reduces the amount of clerical or administrative work that must be completed by your other staff. It allows your focus to shift from the back-end of business matters to the front; instead of determining which equipment is due for maintenance, scheduling the repairs, and dealing with the invoice, allow one of our dispatchers to handle the workload.